Support
Last updated: September 15, 2026
For help with CrewFields, contact us by email at support@crewfields.com. We can help with account access, company setup, client requests, QR codes, photos, documents, subscriptions, billing questions, data deletion requests, AI limits, notifications, maps, Traccar setup, time cards, payroll summaries, invoices, receipts, exports, and general app feedback.
ACCOUNT AND LOGIN
If you cannot access your company account, use the recovery email connected to your company profile or contact support with your company username.
CLIENT REQUESTS
Clients can use CrewFields for free to find a company, scan a QR code, send job requests, upload photos, and leave real reviews.
BUSINESS PLANS AND BILLING
Businesses with 1 to 5 employees stay on the Free plan with no time limit. Businesses that grow past 5 employees choose a paid monthly plan sized to their team: Growth (6-10 employees, $14.99/month), Pro (11-20 employees, $24.99/month), or Business (21-40 employees, $39.99/month). Paid plans are billed and managed through the App Store. To view your plan, cancel, or manage a subscription, open your App Store account’s subscription settings on your device.
MAPS AND VEHICLE TRACKING
Maps can show job, request, client, and manually added locations. Businesses can optionally connect Traccar for vehicle GPS tracking.
PAYROLL AND TIME CARDS
Time cards, hourly rates, payroll summaries, CSV exports, and payroll PDFs are recordkeeping tools. Businesses should verify all hours, rates, and payroll calculations before issuing payments.
AI FEATURES
AI features can draft documents and assist with receipt extraction, but all AI output must be reviewed by a person before saving, sending, printing, approving, paying, or relying on it.
PRIVACY AND DATA
For privacy questions or data deletion requests, contact support and include your company username or the email connected to your account. See our Privacy Policy for details.
RESPONSE TIME
We aim to respond to support requests within 2 business days.